Everything You Need to
Sell, Support & Automate
on WhatsApp
BChatNow is a complete WhatsApp growth engine — from automated campaigns to intelligent chatbots — helping businesses capture, engage, and convert customers at every stage of their journey.
Go Live in 3 Simple Steps
No technical expertise required. From sign-up to your first campaign in under 30 minutes.
Connect & Import
Connect your WhatsApp Business number to the official API, import contacts via CSV or CRM, and organise them into smart segments.
Create & Automate
Build broadcast campaigns, design chatbot flows, and configure multi-step automation workflows using intuitive visual builders.
Analyse & Grow
Monitor delivery rates, open rates, chatbot completion, and workflow performance in real time to continuously refine your strategy.
Live Chat
Consolidate all incoming WhatsApp conversations into a single, shared team inbox. Assign chats, add internal notes, access full customer history, and resolve queries faster than ever.
- Unified team inbox for all WhatsApp conversations
- One-click agent assignment per conversation
- Internal notes — visible only to your staff
- Canned replies for instant, consistent responses
- Chat labels & tags by status, urgency, or topic
- Real-time alerts for new & unassigned messages
Channel Management
Operate multiple WhatsApp Business API numbers — for different departments, locations, or brands — all governed from a single unified administrative dashboard.
- Multi-number support under one BChatNow account
- Independent analytics per connected channel
- Role-based access — restrict agents by channel
- Separate templates & automations per channel
- Instant switching between channels without re-login
Contact Management
A complete, searchable database of every customer and lead. Maintain detailed profiles, track every interaction, and keep data clean, compliant, and ready for targeted campaigns.
- Rich profiles — name, phone, email, tags, custom fields
- Bulk CSV import with automatic field mapping
- Smart search & multi-criteria filtering
- Automatic duplicate detection & merging
- Opt-in compliance tracking for every contact
- Full chronological activity timeline per contact
Boards
An intuitive Kanban-style interface for managing deals, support tickets, and customer journeys. Build pipeline stages, drag-and-drop contacts, and ensure every lead moves forward.
- Custom pipeline stages to match your exact process
- Drag-and-drop contact cards between stages
- WhatsApp conversations linked to every board card
- Team assignment with due dates & priority levels
- Trigger-based stage movement on customer actions
- Board analytics to measure stage conversion rates
Data Stores
Create custom data repositories — product catalogues, pricing tables, FAQs — that your chatbots and automations can query in real time to deliver accurate, contextual responses.
- Custom tables for products, pricing, FAQs, inventory
- Real-time bot lookups during customer conversations
- Easy record management — no database expertise needed
- CSV import to populate data stores instantly
- API synchronisation for always-current live data
Super Field
Extend every contact record with unlimited custom data fields — capture information unique and valuable to your business, beyond standard contact details.
- Text, number, date, dropdown, checkbox & multi-select
- Use field values as dynamic variables in campaigns
- Filter & segment contacts by any custom field
- Auto-map custom fields on CSV import
- Accessible across CRM, Chatbots & Automations
Segment
Divide your contact list into precise, targetable groups based on any combination of profile data, engagement behaviour, purchase history, or custom fields.
- Multi-criteria filtering — location, tags, custom fields
- Dynamic segments that update automatically over time
- Static segments for one-off targeted campaigns
- Direct campaign integration for any segment
- Monitor open & response rates per segment
Bulk Campaign
Design rich, personalised message campaigns and broadcast them to your entire audience — or a precisely targeted segment — via the official WhatsApp Business API.
- Rich media — text, images, videos, PDFs, CTA buttons
- Dynamic personalisation with recipient name & fields
- Scheduled delivery at optimal send times
- WhatsApp-approved template library for compliance
- Live delivery, open, and response rate reporting
- A/B message testing to maximise engagement
Canned Replies
Save, organise, and instantly access pre-written responses to your most common queries — ensuring fast, accurate, on-brand communication without repetitive typing.
- Unlimited templates — no restrictions on quantity
- Category organisation by topic or department
- Keyword search shortcut mid-conversation
- Rich media replies with images, documents & links
- Dynamic variables to personalise with contact fields
CRM Triggers
Define rule-based automations that execute specific CRM actions the moment a contact meets a defined condition — keeping your pipeline updated and customers engaged automatically.
- Event-based rules — new contact, tag applied, field updated
- Automatic tag assignment based on customer behaviour
- Pipeline stage updates when trigger conditions are met
- Team alerts for high-priority trigger events
- Automatic enrolment into drip campaigns
Imports & Exports
Robust import and export tools that ensure your data is always accessible, portable, and compatible with your broader business operations — with complete data ownership at all times.
- CSV bulk contact import with automatic field mapping
- Intelligent deduplication on every import
- Full data export — contacts, conversations, campaigns
- Filtered exports by segment, date range, or campaign
- CSV & Excel formats for any BI tool
- Scheduled automated exports for external sync
Chatbot Builder
Design sophisticated, multi-step conversation flows using a simple drag-and-drop canvas. Create bots that greet customers, answer questions, collect data, and guide prospects toward conversion — automatically.
- Visual no-code drag-and-drop flow builder
- Conditional logic — respond differently by customer input
- Keyword triggers to activate specific bot flows
- Rich media — images, videos, product cards, CTA buttons
- Data collection saved directly to CRM contact records
- Seamless handoff from bot to live human agent
- Multi-language flows to serve a diverse customer base
Chatbot Analytics
Detailed performance data for every bot you deploy — understand how customers engage, identify drop-off points, and make targeted improvements that increase completion rates.
- Conversation volume tracking over any time period
- Completion rate — full flow vs. mid-session abandonment
- Pinpoint exact drop-off steps in your bot flows
- User journey mapping through decision trees
- Live agent handoff rate monitoring & reasons
- A/B flow comparison to identify best-performing structure
Bot Fields
Define structured data points your bot asks customers to supply and store them directly as enriched attributes on the customer's CRM contact record — for use in future campaigns and workflows.
- Dynamic data capture — name, date, preference, location
- Instant sync to contact record in real time
- Conditional flow branching based on collected values
- Input validation for accurate, correctly formatted data
- Pre-fill from CRM to avoid re-asking existing data
Chatbot Templates
A curated library of pre-built, fully customisable conversation flows for the most impactful business use cases. Select a template, personalise it for your brand, and go live immediately.
- Industry-specific templates — retail, healthcare, real estate & more
- One-click activation and full customisation
- Save your own high-performing flows as reusable templates
- Regular library updates based on real-world use cases
- Preview full workflow logic before activation
Workflow Automation
The core of the Automations module — a powerful visual builder for designing end-to-end automated processes connecting WhatsApp messages, CRM updates, external app actions, time delays, and conditional logic.
- Visual drag-and-drop workflow canvas
- Flexible triggers — WhatsApp messages, forms, schedules, API
- Conditional branching based on data, responses, or behaviour
- Precise time delays — minutes, hours, or days between steps
- Multi-channel actions — WhatsApp, CRM update, webhook
- Loop protection to prevent unintentional re-entry
- Full workflow version history with instant rollback
Automation Analytics
Granular, real-time visibility into the performance of every workflow in your account — from simple auto-replies to complex multi-step customer journeys spanning days or weeks.
- Workflow execution & completion tracking
- Step-level reporting to identify optimisation opportunities
- Revenue & conversion attribution per workflow
- Instant alerts for automation errors or failures
- Historical comparison across time periods
- Contact journey trace — every automation a contact passed through
Automation Data Stores
Give your workflows access to structured, queryable business data — enabling automations to deliver contextually accurate responses, update records in real time, and make intelligent decisions during execution.
- Live data queries mid-workflow execution
- Dynamic personalisation from real-time data store lookups
- Write-back actions — update records within a workflow
- Single data store serving multiple workflows simultaneously
- External API sync for always-current live data
Automation Templates
A curated library of ready-to-activate workflow blueprints for the most impactful automation scenarios. Select, personalise, and launch in minutes — no setup or configuration required.
- Templates covering lead nurturing, support, sales & retention
- Browsable by industry — retail, real estate, education & more
- Fully editable — messages, timing, conditions & actions
- Save your own workflows as reusable team templates
- Preview full workflow logic before activation
App Authentications
A secure, centralised hub for managing all your external application connections. Integrate your e-commerce platform, CRM, payment gateway, and more — and power automations with live data from every tool in your business.
- Native integrations — WooCommerce, Shopify, HubSpot, Zoho, Google Sheets, Razorpay
- OAuth 2.0 for secure, token-based authentication on all connections
- Central management dashboard — view, manage & revoke connections
- Webhook support for real-time event data between any platforms
- Secure API key storage & connection health monitoring
WhatsApp is Where Your Customers Already Are
Emails are ignored. Social media reach is throttled. Cold calls go unanswered. WhatsApp messages are opened within minutes — by real people who are ready to engage.
Ready to Make WhatsApp Your
Best-Performing Marketing Channel?
Join thousands of businesses using BChatNow to grow faster, engage smarter, and convert more — all through WhatsApp.