Refund and Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform.

1. Cancellation Policy

Cancellations will only be considered if the cancellation request is made within 1 day of placing the order.

However, cancellation requests may not be entertained if the order has already been communicated to the seller/merchant listed on the Platform and the seller/merchant has initiated the shipping process, or if the product is already out for delivery.

In such cases, you may choose to reject the product at the doorstep.

2. Perishable Items

9043966977 does not accept cancellation requests for perishable items such as flowers, eatables, and other products that are subject to quick deterioration.

However, a refund or replacement may be provided if the user establishes that the quality of the product delivered is not satisfactory.

3. Damaged or Defective Products

In case you receive a damaged or defective item, please report the issue to our customer service team within 1 day of receiving the product.

The request will be considered after the seller/merchant listed on the Platform has inspected and determined the condition of the product at its own end.

4. Product Not as Described

If you feel that the product received is not as shown on the Platform or does not match your expectations, you must bring the issue to the attention of our customer service team within 1 day of receiving the product.

Our customer service team will review your complaint and take an appropriate decision based on the circumstances of the case.

5. Manufacturer Warranty

In case of complaints regarding products that come with a warranty from the manufacturer, you are advised to refer the issue directly to the respective manufacturer in accordance with their warranty terms and conditions.

6. Refund Processing

In case any refund is approved by 9043966977, the refund will be processed within 10 days from the date of approval.