Privacy Policy

Effective Date: Jan 24, 2025
Last Updated: Aug 24, 2026

Welcome to BChatNow (“BChatNow”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, mobile applications, and services.

By using BChatNow, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Name

  • Company Name

  • Email Address

  • Mobile Number

  • Billing Address

  • GST or Tax Information (where applicable)

WhatsApp Business Data

  • WhatsApp Business phone number

  • Message templates

  • Chat history (as required to provide services)

  • Contact information uploaded by customers

  • Customer communication logs

Technical Information

  • IP Address

  • Browser type and version

  • Device information

  • Operating system

  • Cookies and similar technologies

  • Website usage statistics

2. How We Use Your Information

We use your information to:

  • Create and manage your account.

  • Provide WhatsApp Business API services.

  • Deliver chatbot and automation services.

  • Process payments and subscriptions.

  • Respond to customer support requests.

  • Improve platform performance.

  • Send important service notifications.

  • Prevent fraud and unauthorized access.

  • Comply with legal obligations.

3. WhatsApp Business API

BChatNow integrates with the official WhatsApp Business Platform.

When using our platform:

  • Messages are processed only to provide the requested services.

  • We do not sell or misuse customer conversations.

  • Message processing is subject to WhatsApp Business Platform policies.

  • Customers are responsible for obtaining appropriate consent before sending marketing or promotional messages.

4. Contact Data

Customers may upload contact lists for marketing or customer support purposes.

Customers are solely responsible for ensuring they have obtained all required permissions and consents before uploading personal data.

5. Cookies

We use cookies to:

  • Keep users signed in.

  • Remember preferences.

  • Improve website functionality.

  • Measure website performance.

  • Enhance user experience.

Users may disable cookies through their browser settings; however, certain features may not function properly.

6. Data Sharing

We do not sell your personal information.

We may share information with:

  • Payment gateway providers

  • Cloud hosting providers

  • Analytics providers

  • Technical service providers

  • Government authorities when legally required

All third-party providers are required to maintain appropriate confidentiality and security measures.

7. Data Security

We implement reasonable technical and organizational measures to protect your information, including:

  • SSL encryption

  • Secure servers

  • Access control

  • Firewall protection

  • Regular software updates

  • Data backups

Although we strive to protect your information, no method of transmission over the Internet is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services.

  • Comply with legal obligations.

  • Resolve disputes.

  • Enforce agreements.

When information is no longer required, it is securely deleted or anonymized.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your data.

  • Withdraw consent.

  • Object to certain processing activities.

  • Request data portability where applicable.

Requests may be submitted using the contact details below.

10. Third-Party Services

Our platform may integrate with third-party services including:

  • WhatsApp Business Platform

  • Payment gateways

  • CRM systems

  • Cloud hosting providers

  • Analytics services

These services operate under their own privacy policies, and we encourage you to review them.

11. Children’s Privacy

BChatNow is intended for business use and is not designed for individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

Your information may be processed or stored in countries where our service providers operate. We take reasonable steps to ensure that such transfers comply with applicable data protection laws.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

BChatNow

Email: [email protected]

Website: https://bchatnow.com

By using BChatNow, you acknowledge that you have read, understood, and agreed to this Privacy Policy.